Support Center

Why are my test contestants not receiving validation emails?

Last Updated: Jun 13, 2013 12:43PM PDT
Question: After setting everything up as an administrator, I tried to register a test participant using my gmail account. At the end of the registration process there is a message saying “email will be sent shortly.”  However, nothing happened. Did I forget to do something during set-up?

Answer:  Be sure that your support email address has been entered and verified.

As an Administrator, navigate to:

Set-up > General > scroll to the bottom of the page and look for the box labeled "Email."

Enter in your support email address.

Click the red message that says, "Click here to verify email address."  An email will be sent to this address from Amazon.  Click the verification link in that email.  

When you return to the email box in General, you'll see a green message that confirms, "Email verified."

If you need to have the email sent again, simply click "resend" at the end of the yellow message, "Pending verification - please check your email."

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