FAQs for Contestants

My registration link is expired.
Registration links expire after 7 days for security reasons. If your link has expired, you will see a message that allows you to click and resend yourself a...
Wed, 6 Jun, 2018 at 12:19 PM
I registered on the wrong team, what do I do?
Contact your event administrator. They will need to delete your account and then you should ask your Team leader to re-invite you to your chosen team.
Wed, 22 May, 2019 at 4:13 PM
My registration link is expired.
Registration links expire after 7 days for security reasons. If your link has expired, you will see a message that allows you to click and resend yourself a...
Wed, 22 May, 2019 at 4:15 PM
My file won't upload in the entry form.
Please keep file names under 30 characters and do not include special characters. Make sure your file is the type allowable in the particular question, as w...
Wed, 22 May, 2019 at 4:16 PM
Does the character count include spaces?
Yes. 
Wed, 22 May, 2019 at 4:19 PM
What happens if my video is longer than the maximum length?
This is up to your event administrator. They may choose to accept it or disqualify you.
Wed, 22 May, 2019 at 4:20 PM
Can I download my entry?
Once you have submitted your entry, you will see a red bar at the top of your application with your submission confirmation and timestamp. There will also b...
Wed, 22 May, 2019 at 4:21 PM
I clicked Save and Preview but I didn't go to the next page.
This means that your application is missing required information. You should receive an error message at the top of the page to that effect. Any fields that...
Wed, 22 May, 2019 at 4:22 PM
I uploaded my video but I only see a video with a clock
This is a placeholder video while your video is being processed. To see your video, refresh your screen. How long the video takes to process will depend on ...
Wed, 22 May, 2019 at 4:22 PM
I'm trying to click on a link and nothing happens
Depending on your browser settings and the type of link, you may have files download directly to your computer instead of opening on screen. Check your Down...
Wed, 22 May, 2019 at 4:23 PM